A CLEARER WAY FORWARD

A little guidance.
Your next step.

Find answers to common learning questions and get back to what matters.

Getting started

How do I choose a course?

Search the course library by subject or use the learning pathway finder. Read the course details and check suitability for your role and location before enrolling.

What does a course or membership cost?

Check the relevant course or membership page for current prices, inclusions and access terms. If you are comparing options for a team, contact us with your training needs.

Your learning and certificates

Where can I find my courses?

Sign in with the account you used to enrol and open My learning. Your workspace shows available courses and recorded progress. If a course is missing, contact us with its name and the details of the issue.

How do I find my certificate?

Complete the course requirements, including any required assessments. Where a certificate is available for your course and account, its download link appears in your learning workspace. Contact us if you have completed the requirements but cannot see it.

Does completing an online course demonstrate practical competence?

A learning record shows completion of the academy’s course requirements. Your employer may also require workplace instruction, practical assessment or other authorisation for a particular task.

Training for your organisation

Can you help with a team training plan?

Yes. Tell us about your roles, team size, locations and training priorities. We can discuss the available courses and business learning options.

Who can view team progress?

The team workspace is intended for authorised group leaders and academy administrators. Group leaders can review the learners and courses in their assigned LearnDash groups.

Still need a hand?

Tell us what you are trying to do and where you need help. Include the course name when your question relates to a particular course.